Maintenance and Support

Maintenance & Support plays important role in customer adaption, and keeps the product competitive for longer duration. But in a fast evolving world, it is becoming a non-strategic activity for product-managers. This makes it challenging to manage maintenance & support within constrained budgets, while meeting customer’s expectations for stringent SLAs.

Prorigo can help you with all maintenance & support needs - fixing issues, enhancing product features, implementing performance improvements and code refactoring. Our development team can also help on porting to different OS, extending the solution to different platforms based on the product roadmap.

Services offered –
  • Development support
    • L2 (reproducing issues & suggesting workarounds)
    • L3 (bug-fixing)
    • L4 (feature enhancements)
    • Performance enhancement, Code refactoring, etc
    • Regression & Performance testing prior to release
  • Release management – Prepare release packages, hot-fixes, etc
  • Development of data upgrade / migration tools for schema changes across releases
  • Setting up & enhancing the ticketing & issue tracking systems

Tools & Methodologies -
  • Ticketing system - Jira, Redmine
  • Development methodology - Agile, Waterfall